Terms and Conditions
Effective from 16 June 2026
1. Introductory provisions and operator
These Terms and Conditions govern the rights and obligations between the operator and the customer in connection with the provision of services on the AI-Scan.eu website. The operator is Jakub Procházka, IČO —, DIČ —, with its registered office at , registered in the Commercial Register maintained by the Municipal Court in Prague, file No. C 419754 (hereinafter the ‘provider’). Contact e-mail: prochazka@ai-scan.eu. The customer is a natural or legal person who orders the service. Where the customer is a consumer, the relationship is also governed by Act No. 89/2012 Coll. (the Civil Code), Act No. 634/1992 Coll., on Consumer Protection, and the relevant European Union regulations.
2. Description of the service
The provider offers a one-time online audit of a company’s visibility in the responses of smart search engines and assistants (hereinafter the ‘audit’) and electronic educational materials in PDF format (e-books, guides, action plan). The service is provided as digital content delivered electronically. The audit does not constitute legal, tax or investment advice.
3. Order and conclusion of the contract
An order is created by completing the order form and finalising the payment. Before submitting the order, the customer has the opportunity to check and amend the data entered. The contract is concluded at the moment the payment is credited and the order is confirmed by e-mail. The contract is concluded in the language of the selected interface, and the provider retains it for the purpose of its performance.
4. Prices and payment terms
Prices are stated with each product in the currency corresponding to the selected country and are final. The provider is a person identified for value added tax purposes, is not a VAT payer, and no VAT is added to the stated prices. Payments are processed by the payment gateway provider Stripe Payments Europe, Ltd. The provider has no access to payment card details. We send the tax document electronically to the customer’s e-mail.
5. Delivery of digital content
The audit result is made available online, usually within a few minutes after the company details have been completed; we also send the link to the result and the invoice by e-mail. PDF materials are delivered via a download link and by e-mail. The customer acknowledges the necessity of providing a functional e-mail address; the provider is not liable for non-delivery caused by an incorrectly entered e-mail.
6. Withdrawal from the contract (consumer)
A consumer has the right to withdraw from the contract within 14 days without giving a reason (Directive 2011/83/EU, Section 1829 of the Civil Code). Because this concerns the delivery of digital content not supplied on a tangible medium, by placing the order the consumer expressly requests that performance begin before the expiry of the withdrawal period and confirms that they have been informed that, in accordance with Section 1837(l) of the Civil Code, they thereby lose the right of withdrawal once performance has begun (the audit has been made available or the material has been sent). The consumer’s rights arising from defective performance are not affected by this.
7. Satisfaction guarantee
Beyond statutory requirements, the provider offers a voluntary satisfaction guarantee: if the customer is not satisfied with the audit result, the provider will, upon a request sent to prochazka@ai-scan.eu, rework or re-run the audit free of charge. The guarantee does not cover a refund of the price paid. The consumer's statutory rights arising from defective performance remain unaffected.
8. Rights arising from defective performance (complaints)
The provider is responsible for ensuring that the service is free of defects upon delivery. A complaint may be lodged by e-mail at prochazka@ai-scan.eu. We will handle the complaint without undue delay, no later than within 30 days. Where the customer is a consumer, the procedure follows Section 1810 et seq. of the Civil Code.
9. Nature and limitations of the audit results
The responses of third-party search engines and assistants change over time and may differ depending on region, user and system version. The scores and findings are indicative as at the date the audit was carried out and do not constitute a guarantee of any specific result, ranking or business benefit.
10. Liability
The provider is not liable for indirect damages or for the content of the responses of third-party systems. With respect to entrepreneurs, the provider’s total liability is limited to the amount of the price paid. With respect to consumers, no rights are limited that cannot be limited under the law.
11. Affiliate programme
Registered partners may create discount codes and receive a commission of 20% of the price actually paid on the orders they refer. The commission is paid out once the minimum payout threshold has been reached and after the payment is confirmed. Abuse (self-purchases, spam, misleading advertising) is grounds for exclusion from the programme and forfeiture of commissions.
12. Out-of-court resolution of consumer disputes
Where the customer is a consumer, they have the right to out-of-court resolution of a dispute. The competent body for the Czech Republic is the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, www.coi.cz (adr.coi.cz). Consumers from other EU countries may turn to the relevant national body for out-of-court resolution of consumer disputes in their own country.
13. Governing law and final provisions
The contractual relationship is governed by the law of the Czech Republic. Where the customer is a consumer, this does not affect the mandatory consumer protection provisions applicable in the country of their habitual residence (the Rome I Regulation). The provider may amend these terms; for contracts already concluded, the wording in effect at the time of the order applies. These terms are effective from the date stated above.